Technology plays a crucial role in every industry today, and one of those is the healthcare industry. Especially in the post-COVID-19 era, hospitals are essential institutions that must adapt to meet the changing needs of the public. AIS Business, a provider of digital solutions for enterprises, has become part of the transformation in this industry by collaborating with Vimut Hospital to integrate digital technology into the hospital's operations, aiming to create a model for a Smart Hospital.


Mr. Thanapong Ittisakulkachai
Head of Corporate Customer Group AIS

Mr. Thanapong Ittisakulkachai, Head of Corporate Customer Group AIS, stated that the challenge for Vimut Hospital is to simplify the complicated workflows of medical personnel, ensuring that patients receive a better treatment experience. The hospital's services must be accessible to everyone, whether they are in urban areas or remote provinces where patients need to monitor their conditions but cannot travel to the hospital. Technology can assist in this regard. For international patients who need to fly to Thailand for treatment, technology can help track these patients even after they return to their home countries.

   As a leader in digital solution services, AIS Business has closely collaborated with Vimut Hospital, leveraging the expertise of both parties to design and develop services together at every stage, integrating physical and digital experiences seamlessly. Through this collaboration, AIS Business has provided comprehensive ICT services, including:

    • Turnkey IT Solutions: This is the first time AIS has utilized its network capabilities and partnered with various partners to provide comprehensive services.
    • ICT system setup, database management, or Data Center, communication systems, and IT equipment.
    • Managed IT Services: Comprehensive services supported by skilled personnel who provide guidance and system maintenance at all times.
    • Digital Services: Designing applications for Vimut Hospital, including systems for vaccine services and telemedicine, enhancing the medical work experience for patients.
    • Cloud Contact Center: An internal communication system that connects various departments, ensuring efficient communication and easy management.

“AIS is a leader in technology. We have world-class technology, but it is of no use if we cannot apply it. Healthcare is a vital industry in Thailand with significant growth potential. We must create a difference in the healthcare industry in Thailand, making it a destination for international patients seeking treatment,” Mr. Thanapong added.


Dr. Santi Uernraseth
Director of Vimut Hospital

   Regarding the collaboration with AIS, Dr. Santi Uernraseth, Director of Vimut Hospital, stated, “Vimut Hospital has only been open for one year and aims to become a Smart Hospital, a platform that is more than just a hospital from day one. Therefore, we need to incorporate digital technology to enhance our operations. This collaboration, which brings comprehensive ICT management, has clearly improved efficiency in three areas:

     

1. Reducing the burden on personnel, such as managing large amounts of paperwork or needing to sign numerous documents, by switching to digital technology.
2. Enhancing patient safety, such as accurately identifying patients and their conditions, making it easier and more precise.
3. Improving customer experience with a variety of services that are easily accessible, instilling confidence and ease of use at all levels.

   “Moreover, this collaboration can address the four main principles that the hospital has adopted as its operational mission: 1. Available - ready to accept patients 24/7 without holidays, catering to all illnesses; 2. Accessible - ensuring treatment can be accessed without needing to visit the hospital; 3. Assured - the hospital must maintain standards; and 4. Affordable - costs must be accessible,” Dr. Santi added.


“The goal of developing Vimut Hospital is to simplify everything, allowing patients to access the hospital from anywhere. We commend Vimut Hospital for their dedication and collaboration from day one until the project was successfully completed. We are confident that in the future, new services and use cases will emerge by analyzing data to develop services that meet the needs of both the hospital and patients. It is possible that we may see the Metaverse providing medical services in the future,” Mr. Thanapong concluded.