Ms. Suwannee Mahanarongchai, Deputy Managing Director of Strategy Development and Asset Management at Plus Property Co., Ltd. stated, "The success of Plus Property is partly due to our project management in residential properties, which has seen annual growth. Currently, we manage over 270 projects, with more than half of the new projects coming from referrals by satisfied clients. This reflects our clients' appreciation for our management services, which is a credit to all our staff, both on-site and the support team behind the scenes, who work diligently to enhance our services and ensure the happiness and peace of mind of our residents. The core of our personnel development focuses on quality and professionalism in Property Management, starting from the selection process, with continuous training and development through the institute PLUS Eduplex. This institute has created innovative learning formats and tools through five comprehensive disciplines that enhance both hard and soft skills, including:

  1. Basic Service Skills Course to enable employees to communicate positively and build good relationships with residents.
  2. Specialized Course in Juristic Person Management to equip employees with knowledge and understanding of the Condominium Act, community laws, accounting, and finance to establish quality management standards.
  3. Specialized Course in Technical and Building Engineering to enable employees to address and manage issues effectively to prevent potential losses.
  4. Management and Leadership Course to promote teamwork and creative collaboration within the organization.
  5. Living Solution Course to enable employees to manage residential services professionally in all aspects, such as environmental management and high-value asset care, along with a Butler course for hotel-level service to deliver a pleasant living experience for residents.

Each course is delivered by experts, combining real-world experience passed down through generations, while also enhancing upskilling and reskilling to meet all customer needs."

In addition to internal personnel development, Plus Property has also supported education by collaborating with Suan Sunandha Rajabhat University in the field of building resource management to provide orientation and career guidance to prepare personnel for the industry, now entering its third year.

Regarding the challenges in driving PLUS Eduplex during the COVID-19 pandemic, the institute has elevated learning, work practices, and culture by transitioning classroom learning to a fully online format. Plus Property emphasizes enhancing expertise within and across fields, creating a work environment that fosters a learning community and creative thinking. The learning platform follows a Journey Direction approach, encouraging goal-oriented learning that stimulates engagement and participation.

Employees are also encouraged to design their own learning paths, accumulate credits, and earn points for rewards based on new experiences. This creates positive changes in various dimensions, including an online learning platform with core and elective subjects, freedom in learning, a Learning Passport to explore learning pathways, and Plus Delight for earning points towards experiences that align with personal lifestyles. Additionally, Plus Care offers channels for consulting work-related issues and guidance for career growth or transitions.

"All of this is aimed at promoting and supporting our employees to become passionate employees who love and are enthusiastic about their work, committed to its success, and confident in their potential. They are ready to grow with the organization and elevate the standards of the property management industry to international levels, ensuring professional care for residents in every situation and all aspects of life," Ms. Suwannee concluded.