Plus Property has announced the progress of its management efforts following the earthquake on March 28. Plus is overseeing over 400 projects, covering more than 100,000 families, while emphasizing the role of property management as a strong backbone of the Thai real estate industry.

Suwannee Mahanrongchai, Managing Director of Plus Property Co., Ltd., stated that after the earthquake, a team of expert engineers conducted urgent inspections of the structural integrity across all projects. The inspection results confirmed that all buildings are structurally safe and have received full certification from the Bangkok Metropolitan Administration as of April 9, 2025.

Rapid Repairs of Elevators, Central Systems, and Residents' Units, Along with Insurance Claims Coordination

In light of the incident, the passenger elevator system required urgent repairs to ensure residents could safely return to their projects. Plus arranged for at least one operational elevator in every project within 48 hours after the earthquake. Currently, over 80% of elevator repairs have been completed, with full repairs expected by July 2025, as some parts need to be ordered from abroad and others must be custom-made due to unavailability in the market.

Meanwhile, repairs for central systems and common areas, such as electrical systems, swimming pools, and architectural features, have been partially completed, with remaining areas still undergoing cost assessments and insurance approvals. Completion is expected by June 2025, after which the repair process will continue.

For the damage within residents' units, there will be a process for insurance claims and repairs for affected areas. Plus has been in contact with every impacted resident to schedule inspections and submit insurance claim documents, ensuring that residents can proceed with repairs in due course. Continuous follow-ups will occur until the process is fully completed. Approval from the insurance company depends on the accuracy and completeness of the claim documentation.

Plus confirms its commitment to assist and stand by residents until the entire process is completed without leaving anyone behind.

This incident serves as a crucial testament to Plus's service DNA, which adheres to the Customer Centric philosophy, prioritizing customer care and safety, as well as managing customer expectations.

We remain dedicated to exceeding customer expectations, as demonstrated by our on-site team's actions, such as assisting elderly residents evacuate from the 30th floor, providing drinking water for evacuees, and offering first aid to injured residents. All of these reflect the core values of service that Plus has always upheld.

Direction for “Property Management” Moving Forward

Suwannee noted that this incident highlights that “after-sales service,” especially during crises, will become a significant competitive advantage in the real estate market. The trend for the Property Management business is expected to move in the following directions:

  1. Comprehensive Emergency Response Planning

In the future, “emergency plans” must be more detailed to accommodate various situations, not just earthquakes, but also floods, storms, pandemics, riots, etc.

  1. Continuous Training for Both Staff and Residents

Training sessions, even on seemingly minor topics that we might assume everyone knows, should be conducted more frequently. For example, during an earthquake, residents should be reminded to stay away from windows and not to use elevators. Evacuation should be at a distance from the building equal to its height, serving as a review so that both staff and residents can respond effectively during real events.

  1. Data Center and Database for Vulnerable Groups

Emergency situations require precision and speed in decision-making. A database of residents, especially vulnerable groups such as the elderly, bedridden patients, or young children, is essential for every project to ensure timely assistance.

  1. Utilizing Technology to Enhance Safety Efficiency

At Plus, we are implementing LIV-24 technology in several projects we manage, which utilizes AI for residential safety. The system can process real-time data to determine which systems are operational or affected, such as elevators, electricity, and fire safety, allowing for effective management planning.

Property Management is not just about maintaining building order; it is a strong backbone that enhances the quality of life for residents, especially in times of crisis. It is also a factor that modern consumers will consider when deciding to purchase residential projects. Plus is committed to advancing a new standard in property management that can respond effectively during both normal and emergency situations, ensuring residents have professionals by their side at all times.