Government Housing Bank (GHB) has announced its performance for 2021, achieving the highest new loan disbursement in 68 years at 247 billion baht, an increase of 9.65%, surpassing the target of 31.234 billion baht. The bank aims to increase new loan disbursement by 3% in 2022 compared to the 2021 target.

Mr. Chatchai Sirilai, Managing Director of GHB stated that in 2021, the bank disbursed new loans totaling 246.875 billion baht across 181,843 accounts, representing a 9.65% increase over the target of 31.234 billion baht. This marks the highest new loan disbursement in the bank's 68-year history, broken down as follows:

          New Loans for low and middle-income groups with loan amounts not exceeding 2 million baht totaled 85,403 accounts, accounting for 57% of new loan customers. This resulted in a total outstanding loan balance of 1,458,659 million baht, an increase of 9.40%.

            The bank's total assets reached 1,506,337 million baht, up 7.04%, with total deposits of 1,274,849 million baht, an increase of 9.74%.

            The bank reported non-performing loans (NPL) of 58,381 million baht, representing 4% of total loans, an increase from 3.75% in 2020. This level is still manageable, and the bank has gradually set aside provisions for doubtful debts amounting to 111,827 million baht, a 14.93% increase, reflecting a ratio of 191.55% to NPL, indicating stability and readiness to handle future impacts from COVID-19.

            The bank also maintained a net profit of 12,351 million baht, slightly above the target, while the capital adequacy ratio (BIS Ratio) stood strong at 15.30%, exceeding the minimum capital requirement set by the Bank of Thailand at 8.50%.

 

            Since the beginning of 2020, GHB has provided assistance to customers affected by COVID-19, with a total of 973,227 accounts receiving help through 22 measures, amounting to 847,218 million baht in loans. Approximately 87% of these customers have returned to regular repayment. As of January 31, 2022, there are still customers registered for three sustainable debt restructuring measures, totaling 81,192 accounts with an outstanding principal of 84,137 million baht, extending assistance until at least June 30, 2022.

 

            For the operational plan in 2022, GHB has set a strategy under the concept of GHB Next Move Sustainable Bank, aiming to become a sustainable bank with three main approaches to drive the organization:

           1. Enhance Technology Efficiency by utilizing digital technology to improve customer service processes with digital services and implement modern, user-friendly digital operations that meet the New Normal lifestyle of customers across all generations, including deposit processes from account opening, money transfers, purchasing savings bonds, and loan repayments through mobile applications.

          

            2. Upgrade Customer Operations to achieve key financial goals, such as increasing new loan disbursement by 3% from the 2021 target and managing NPL to remain below 4.67% of total loans. The focus is on customer-centricity through the Customer Journey: to ensure customers know, access, use, and recommend the bank, fostering loyalty. This begins with promoting GHB's image as the Super Brand, the best bank for home ownership for all customer segments across generations.

           

            3. Develop Employees towards People Excellence by creating a mindset among over 5,000 staff with the GIVE+4 values to ensure readiness and adaptability to technological changes, working quickly and professionally to fulfill the mission: to help Thais own homes by upskilling their knowledge and understanding to clearly advise customers on the bank's various digital services, as well as reskilling to meet current customer service demands.