Sansiri has upgraded its Home Service application to the 2018 version, introducing groundbreaking features such as Thai voice command functionality, E-Wallet, and promotions from leading partners to cater to the digital lifestyle of residents. The goal is to simplify all housing-related matters within a single app, aiming to increase user numbers by 50,000 this year.

Sansiri launched the Home Service Application 2018, a mobile application for residents, upgraded by Siri Ventures to make housing matters easier and more convenient, functioning like a remote control. It utilizes world-class web service technology from Amazon AWS, Microsoft, and Google, shaking up the PropTech industry with the introduction of Thai voice command functionality, now operational and the first of its kind in Thailand. The E-Wallet feature is integrated into the app, supporting online payment lifestyles and set to launch in the third quarter, in collaboration with leading partners to enhance daily living experiences. This includes upgraded room decoration functions in partnership with SB Furniture, online purchasing of electrical appliances with special deals from Samsung, construction and decoration materials from SCG, water delivery services from Sprinkle at special prices with delivery to projects in Bangkok, and laundry services with status tracking from Trendy Wash. There are plans for further feature development in the long term, ensuring that the Home Service 2018 version strengthens Sansiri's position as a leader in global standard real estate development and technology use to meet lifestyle needs in every dimension.

Sansiri Public Company Limited stated, "Sansiri is the first real estate company in Thailand to develop a comprehensive Home Service app for residents, and we have now taken it a step further with Home Service version 2018. This reflects Sansiri's commitment to continuous development with a customer-centric approach to create a new living experience, taking care of residents from the moment they decide to join the Sansiri family, from pre-transfer to move-in, with services and functions that facilitate every aspect of daily life like never before in the Thai real estate sector. Since its launch in 2012, it has received excellent feedback from residents, growing from hundreds of users to tens of thousands in just three years. Currently, there are over 15,000 users across 154 projects with 52,000 units nationwide. To further enhance user satisfaction and attract new users, aiming for 50,000 users by 2018, we have upgraded Home Service to be smarter with the concept of an all-in-one app to complete your everyday living experience, addressing new demands and supporting the e-Commerce lifestyle trend of consumers. The Home Service app will serve as a Living Experience Toolkit, akin to a remote in their hands, making it easy to control and manage all home-related matters for Sansiri customers."

The Home Service mobile application supports usage on two platforms: iOS and Android, with plans to develop into a Home Service Platform available on other devices such as Smart Speakers, Smart Displays, and Wear OS. It will support five languages: Thai, English, Mandarin, Cantonese, and Japanese, equipped with various functions to facilitate every aspect of daily life, such as tracking project construction progress, gathering transfer documents and information, automatic notifications for mail and parcels, monthly expense payment notifications (e.g., common area fees, water bills), 24-hour repair request services with tracking, booking services and amenities within projects, feedback systems, and QR codes for identity verification at Sansiri lounges, along with continuous feature development.

Mr. Jirapat Chanchoetsak, Chief Technology Officer of Siri Ventures Co., Ltd., stated, "The enhancement of the Home Service app is based on four main concepts: Convenience: making it easier and more convenient for users of all generations through user experience (UX) design that maximizes user convenience; Cover: expanding the app's capabilities to become a lifestyle application for all aspects of residents' living, from shopping to home decoration and household chores; Customize: tailoring information display to suit individual users (tailor-made) regarding their owned projects and interests; and Privilege: gathering exclusive privileges for Sansiri residents."

The Home Service Application version 2018 has been technologically upgraded using Amazon Cloud web services (AWS) with Microsoft Azure App Insights monitoring the Cloud's performance, alerting the development team immediately when the system malfunctions. It also collaborates with Google Firebase for managing various notifications, such as new messages, announcements, parcel notifications, and chat systems with property management. The server for Home Service version 2018 has adopted Golang for development, enhancing stability and speed while supporting large data processing, and utilizes a Hybrid Microservices architecture to allow developers to add or update functions instantly without shutting down the app's core system, ensuring uninterrupted use for residents.

The highlights of Home Service version 2018, along with various technological phenomena and benefits for Sansiri residents, include three main pillars:

  • For the first time, voice command functionality in Thai on a mobile app from a Thai real estate company, allowing users to conveniently inquire about expenses, book common areas, and control various devices within their homes from anywhere.
  • For the first time, E-Wallet functionality on a housing app to address the e-Commerce lifestyle trend, simplifying payment processes for living expenses within a single application, including water and electricity bills, common area fees, condo payments, and future support for buying and selling goods and services through a Payment Gateway currently being set up, with partnerships with leading retailers integrated into the E-Wallet, set to launch in the third quarter.
  • For the first time, comprehensive benefits and premium services tailored to residents' lifestyles, achieved through partnerships with leading companies across various sectors, including:
    • Upgraded room decoration functions from SB Furniture, offering two parts: furniture packages designed by Sansiri in collaboration with SB Furniture to match the project room plans, with four styles available, launched for residents of the mori HAUS project and will soon be implemented in projects under THE LINE brand, along with individual furniture selections curated by renowned designers suitable for each project style, along with exclusive special offers.
    • Added Samsung icons on the Home Service app linking to a special microsite for purchasing over 150 Samsung appliances at special prices, along with quarterly promotions specifically for Sansiri residents.
    • Purchasing construction and decoration materials from SCG on the Home Service app with special promotions and installation services available.
    • For projects in Bangkok, residents can order Sprinkle water delivery through the Home Service app at special prices, with delivery available for a minimum order of just two packs instead of the usual ten packs, along with a Welcome pack for residents who transfer projects within this year.
    • Integration with Trendy Wash, a system for checking the status of washing machines within projects to see if they are available for use, utilizing digital currency instead of coins, with notifications when washing machines complete their cycles, currently piloted in ten projects within the D CONDO and THE LINE groups, receiving positive feedback from customers.

Additionally, new functions aligned with the conveniences of each project include benefits from Sansiri Family, Home Automation system controls, automatic parking lift queue monitoring, Smart Locker controls, Smart Move booking systems, useful phone numbers around the project, and 24-hour chat rooms with property management, upgraded with chatbot technology to assist with inquiries outside of business hours.

In February, we launched the Home Service application version 2018 for Sansiri residents to trial some features, with over 10,000 downloads. We continuously gather customer feedback for system improvements, and in the future, we will develop new features, including partnerships with new allies to offer special deals to residents, connecting other hardware within projects such as Video Door Phones, lifestyle content presentation, adding location identification functions within buildings using iBeacon technology, new project selections in the Online Booking menu, upgrading homes with the Home Upgrade Program, appointment scheduling for repairs, and booking seats for project activities in the E-Appointment + My Calendar function, as well as comprehensive rental management allowing landlords to view tenant contact information, set rental prices, and collect rent through the e-Wallet system. We also plan to connect with the financial and fintech sectors to provide services such as home loan applications, refinancing, and home insurance, ultimately developing Home Service into an Open Platform that can be utilized by other real estate developers," Mr. Jirapat concluded.

For Sansiri residents, simply download the Home Service Application version 2018 and register for use from today until April 30, 2018, for a chance to win a Samsung Galaxy Note 8, with a total of 9 prizes (3 prizes per month).

Thank you for the information from www.sansiri.com