Amidst the intense competition in the tourism and service industry in the Asia-Pacific region, ONYX Hospitality Group, a leading company in hotel, resort, serviced apartment, and luxury accommodation management, continues to drive its organization with a people-centric approach. This reflects the organization's role as a key player in the service business in the region, emphasizing the development of personnel potential alongside establishing international service standards to support sustainable long-term business growth.

Ms. Saranya Watanasrisuk, Senior Vice President of Human Resources at ONYX Hospitality Group, stated, "The service industry is a people-driven business. The success of an organization does not come merely from business expansion or new project development, but from building a capable team that understands international service standards and can grow steadily alongside the organization. We firmly believe that personnel are the essential foundation for driving the organization and the service industry in the long term."

The core of ONYX's personnel strategy is the ONYX Academy, the organization's training institute designed to systematically enhance the capabilities of leaders and staff. It integrates leadership development, succession planning, and talent pipeline creation with the organization's long-term growth objectives through courses designed to enhance management skills and knowledge necessary to elevate service standards. This enables personnel to perform effectively in their current roles and prepares them for more significant roles in the future.

One of the key programs under ONYX Academy is the General Manager Development Programme (GM Track), which aims to develop current and potential hotel general managers with a comprehensive understanding of business management, operations management, and team management to create leaders who can drive the organization effectively. This program has received the Best Management Training Programme award from the EXA: Employee Experience Awards 2025, a regional award for employee experience management.

In parallel, ONYX Group is also advancing its Leadership Development & Talent Pipeline initiatives to cultivate new leaders and strengthen internal personnel through the NextYou Initiative, which prepares high-potential staff for key organizational roles in the future through potential assessment, succession planning, and personalized development plans. This initiative has received the Best Career Development Programme award from the EXA Awards.

Additionally, the organization emphasizes enhancing the role of the human resources department through the HR Leadership Enhancement Programme, which aims to develop HR executives and teams to work collaboratively with management as strategic partners and play a crucial role in promoting personnel potential within the organization. This approach has received the Best In-House Certification Programme award from the EXA Awards.

In terms of organizational culture, ONYX Group prioritizes Culture Transformation & Service Excellence, aiming to create a people-centered organizational culture while translating service concepts into practice across all hotels and brands to continuously elevate service standards and reflect the uniqueness of Thai service blended with international standards.

Moreover, ONYX Hospitality integrates sustainability concepts into personnel development through the Sustainably Crafted Hospitality approach, aiming to balance business growth, employee quality of life, and social and environmental care. This initiative has received the Best ESG Programme award from the EXA Awards.

The commitment to personnel development and organizational culture has been consistently recognized at the regional level. Recently, ONYX Group received the Asia’s Top HR Leaders 2026 award, reflecting the vision and dedication of HR executives who continuously drive personnel initiatives to tangible success, fully supported by the organization.

At the same time, ONYX Group has been certified as the Best Place to Work in Thailand 2026 and the Best Place to Work in Southeast Asia 2026, reflecting the organization's excellence in human resource management, creating a work environment conducive to personnel growth, and fostering an organizational culture that values employees in every aspect.

"Investing in people is the most important investment for the service business because personnel create the best experiences for customers and are the driving force behind sustainable organizational growth. ONYX Group will continue to develop personnel potential to build an organization ready for the future."