Origin Property emphasizes Customer Centric and Empathy to care for residents by collaborating with Primo Service Solutions to select new functions and services that meet the evolving lifestyle of residents in the New Normal, such as addressing the Touchless Society with WashCoin Plus, catering to online shopping with Nasket, and providing health services through Virtual Hospital. We aim to enhance close care without dropping the ball and continuously develop new after-sales services.

Mr. Apisit Sunthornchukiat Managing Director of Origin Condominium Limited, a developer of smart condominium projects under Origin Property Public Company Limited (ORI), revealed that the changes occurring in the New Normal era have led consumers to change their lifestyles and needs for home care. As an organization that prioritizes Customer Centric and Empathy, Origin develops Smart Products and delivers Service Excellence by partnering with Primo Service Solutions Co., Ltd.  , a comprehensive real estate service provider, to enhance service closeness to residents and continuously develop new services that meet their needs.

“In a changing world, the lives of residents also change. Delivering good after-sales service is therefore crucial, and we care deeply about it so that we can help enrich the lives of residents to continue happily, no matter how much the world and lifestyle change.” ” Mr. Apisit stated.

Currently, Origin and Primo have gradually introduced various new functions and services to continuously facilitate residents since before the COVID-19 situation until now. For example, enhancing convenience with Stay Safe Stay Home for residents in the Kensington Phaholyothin 63 project with Nasket, a smart e-commerce device that allows customers to easily purchase products delivered directly to their condos by simply scanning existing items. Collaborating with Samitivej Hospital to provide customers access to Virtual Hospital services, addressing the New Normal in terms of Touchless Society with WashCoin Plus, an online laundry service equipped with technology that can be used via a Mobile Application and scan to pay through QR Code from various bank Apps directly, helping reduce contact with coins or banknotes, making it safer from germs.

Mr. Watthayuth Thongphrom Managing Director of Primo Service Solutions Limited  stated that although the COVID-19 outbreak situation in Thailand has begun to ease, Primo Service Solutions and all teams involved in the management and care of condominium buildings remain committed to continuous work by providing attentive cleanliness and hygiene services to care for residents of the Origin family in every project, ensuring peace of mind and safety with 3 stringent measures to monitor the spread of the COVID-19 virus, including prevention measures, response measures, and measures to care for residents in the projects.

“With concern for the health of residents, we continue to prioritize various measures to ensure that we do not drop the ball, starting with temperature checks at screening points before entering the project, inquiring about information before residency, and regularly checking cleanliness when delivering packages to residents. Currently, all projects we manage are still in a Zero-COVID” status,” Mr. Watthayuth said.

Additionally, the company offers a new cleaning maid service (Maid On-demand) by a professional team called “Nuu Maid”, a new generation of maids serving with heart” under the affiliated company Uno Service Limited, trained by experts according to leading hotel standards, guaranteeing service quality with ISO 9001: 2015 standards, providing cleaning services, ozone disinfection services for residents within the projects, as well as air conditioning cleaning services under the brand “Mr. Engineer”.

Currently, the company manages over 40 condominium projects for Origin and other external clients, providing after-sales services in 3 areas, including resale and leasing services, room decoration services, and cleaning services within the rooms.

Primo Service Solutions Limited is a comprehensive real estate service provider, with affiliated companies such as Primo Realtor Limited, a full-service real estate sales agent, Primo Decor Limited, providing comprehensive interior design services, as well as moving services for household items or furniture within condominiums. Primo Management Limited focuses on providing comprehensive management services for condominium juristic persons, Crown Residence Limited offers luxury property management services, including property sales and leasing services, and Uno Service Limited provides comprehensive cleaning services, along with United Project Management Limited, which manages projects and construction with a team of professional engineers and architects.

With over 10 years of experience, Primo has expertise in property management, currently managing over 40 condominium projects, aiming to expand services to manage all types of properties comprehensively, continuously developing services to ensure customers receive the best quality and value services.

Meanwhile, Origin Property Public Company Limited has a diverse business structure, including 1. Residential Development Business (Residential Development Business) that has developed 73 projects, such as the PARK ORIGIN brand, The Origin, KnightsBridge, Notting Hill, Kensington, and BRITANIA, with a total project value of over 114,000 million baht. 2. Recurring Income Business (Recurring Income Business) such as hotels, serviced apartments, and retail. 3. Service Business (Service Business) such as property management, real estate buying, selling, and leasing agency, real estate consulting, and a vision to continuously expand into new business types to become a comprehensive real estate operator.