<\/span><\/span>Sansiri and Plus Property Join Forces to Overcome COVID-19<\/span>

Announcing the Policy “Sansiri Care…<\/strong><\/span>Because We Care” <\/strong><\/span>with Proactive and Reactive Plans

Implementing Maximum Measures to Extend Care Across All Levels of Business and Society

“Service Warriors”Housekeepers-Security Guards.-Maintenance Teams and Families Affected

 

• Enhancing Safety and Hygiene Standards with 3 Preventive Measures to Ensure Cleanliness Facilitation and Full Preparedness

• Maintaining Care Standards for “Sansiri Family” Covering Every Business Ecosystem from Over 100,000 Households Customers Employees Partners and Society as the Core

• Proactively Planning with Omni-Channel Highlighting 5 Key Measures to Provide Convenience for Customers on All Platforms and Support New Customers: Multi-Channels, Online Booking, Sansiri Offers 24 Months of Easy Financing to Own a Home and Experience Projects via Private Tour

• Sansiri Cares About the Lives and Safety of Everyone Establishing the Sansiri Care Relief Fund with Contributions from Management of 5 Million Baht to Support “Service Units” Housekeepers-Security Guards.-Maintenance Teams the Heroes Behind Caring with Heart Ready to Assist Families of Employees Affected by COVID-19

April 8, 2020  “Sansiri” and Plus Property” Continue to Overcome the Crisis COVID-19 Announcing the Policy “Sansiri Care…Because We Care” Recognizing the Overall Business Cycle (Business Ecosystem) and Society from Over 100,000 Households Customers Employees Partners and Society Enhancing Safety and Hygiene Standards to Address the Situation of the Virus Outbreak COVID-19 with Proactive and Reactive Plans with 3 Preventive Measures to Ensure Cleanliness Facilitation and Full Preparedness that has been Ongoing Since January 2020 Responding to Government Policies Supporting Social Distancing to Support Real Demand Customers on All Platforms Assisting New Customers and Caring for“Service Warriors” Employees on the Frontline Facing Risks Every Day Those Behind the Scenes Sacrificing to Ensure Maximum Safety and Comfort for Customers and the Greater Good


<\/span>Mr. Uthai Uthaisangsuak CEO of Operations Sansiri Public Company Limited (<\/strong>Public) stated that “Sansiri has Collaborated with Plus Property to Announce the Policy “Sansiri Care…Because We Care” Covering the Overall Business Cycle (Business Ecosystem) by Implementing Continuous Management Concepts (Business Continuity Plan – BCP) to Adapt to the Current Situation while Enhancing Both Proactive and Reactive Measures to Address the Increasing Spread of the Virus COVID-19 with Full Safety and Comfort Measures for Sansiri Families and Stakeholders at All Levels from Homeowners, Customers, Partners, to Construction Workers, Housekeepers, and Security Staff. Sansiri and Plus Property Aim to be Part of the Effort to Prevent the Spread of COVID-19 in Thailand and Overcome this Crisis Together. We are Caring for Over 100,000 Families, Everyone is Part of the Sansiri Family, and We are Utilizing All Available Resources to Ensure They Live in the Most Comfortable and Safe Environment with 3 Maximum Preventive Measures Covering Cleanliness, Facilitation, and Full Preparedness Strictly Implemented at Every brand touch point at Sansiri Projects Nationwide, Under the Care of Plus Property Including SIRI CAMPUS Headquarters to Closely Care for All Homeowners and Employees. The Enhanced Safety and Cleanliness Measures Today Will Become the New Normal that the Organization Establishes as a Standard for Project Management Today and in the Future to Ensure the Greatest Safety and Comfort for Sansiri Families”

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Reactive Plan 3 Customer Care Measures to Address the Virus Outbreak COVID- 19

• Preventive Measures Enhancing Cleaning and Safety Measures to the Highest Level
by Establishing Operational Guidelines(protocol) to Control Standards and Supervise All Units and Work Areas for Projects Under Construction Collaborating with Partners to Care for Project Engineers, Construction Workers, Setting Up Screening Points to Measure Temperature, Wearing Masks at All Times During Work, and Providing Hand Sanitizer for Completed Projects Ready for Handover to Customers Cleaning and Disinfecting Rooms and Homes with Disinfectant Solutions Every Time, Ozone Treatment for Sterilization Before Handover, with Certification Labels for Disinfection Completed  to Ensure Maximum Safety and Comfort. Projects with Residents Managed by Plus Property, Sales Offices Nationwide, and SIRI CAMPUS Headquarters Screening Temperature of Residents and All Service Staff to Screen for Patients, Distributing Masks, Wearing Masks at All Times During Service, and Washing Hands Before Every Service, Along with Providing Gel or Spray Sanitizers in Projects, Sales Offices, and Common Areas Cleaning Common Areas Every 1-2 Hours, Spraying Disinfectant and Ozone Treatment in Projects, Including Security Booths. Housekeeper Rooms, Sample Rooms, Common Areas, Legal Offices, and Maintenance Offices. Additionally, for Sales Offices, Cleaning Areas Throughout the Table and Chairs with Disinfectant Every Time Customers Visit the Project to Prepare for New Customers, Serving Personal Bottled Water and Providing Portable Sanitizers for Sales Staff When Accompanying Customers to Visit Projects

• Care Measures Facilitating Life for Residents with Sansiri Privilege Enhancing Services from Cleaning Services, Health Care, and Convenience in Ordering Products Delivery for Sansiri Family through Home Service Application Virtual Hospital Free Online Medical Consultation from Samitivej Hospital, Along with Free Medicine Delivery and 20% Discount on Medicine, as well as Disinfection Services in Residences with a 5% Discount and Arranging Vending Machines for Each Project Selling Only Essential Goods and Supplies Such as Instant Noodles, Rice
Hand Sanitizer, Canned Fish, Milk, etc.

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• Response Measures Establishing Customer Care Measures for Those Who Need to Quarantine 14 Days in Their Residences to Live Safely and Conveniently Without Having to Leave Their Homes Throughout the Period, Such as Creating QR Code Guides for Self-Care for Residents Facilitating Food Delivery Ordering from Supermarkets or Delivering Other Items to Residents' Doorsteps via Contactless Delivery 2 Times, Morning and Evening Waste Collection Management Twice a Day for Residents to Reduce Risk, Including Notifying Residents to Get Tested Again After the Quarantine Period of 14 Days Facilitating All Steps if Medical Attention is Needed from Managing Elevators and Cleaning Elevators Immediately After Residents Use Them, as well as Facilitating the Transfer of Patients if Infected

“In addition to the Reactive Measures that Sansiri and Plus Property Have Jointly Established, We Have Also Laid Out Proactive Measures with an Omni-Channel Marketing Strategy to Meet the Needs of New Generation Customers, Including Addressing Media Usage Behavior Across Various Platforms to Facilitate New Real Demand Customers Still Supported During the COVID-19 Situation, as well as Helping Customers Make Home Ownership Easier. The Company is Also Preparing for Customers with Maximum Safety Measures for Those Visiting Projects and Sales Offices Every Day with Private Tour Visits to Projects, Not Mixing with Other Customers While Maintaining Social Distancing Principles”

Proactive Plan 5 Customer Care Measures to Address the Virus Outbreak COVID- 19

• Multi-channel and Online Booking Complete Transactions Across All Channels Through Virtual Sales as a Means to Search for Information, Inquire, and Virtually Visit Projects as if Customers Were Visiting Real Projects, Such as Sansiri LINE Official Account, Facebook @Sansiri PLC, Website www.sansiri.com, and in the New Channel “24 Hrs. Online Booking” Real-Time Online Pre-Sales 100%  the First in Thailand

• Sansiri Offers 24 Months (<\/strong>From 3   June.  - 30 June. 2020) to Help Customers Own Homes Easily Without the Burden of Housing Payments for a Long Time Throughout 2 Years Because Sansiri Covers Both Principal and Interest for Up to 24 Months, Covering 62 Ready-to-Move-In Projects Nationwide, Along with Free Transfer Fees and Mortgage Fees, Free Common Area Fees, and Promotions in Every Project, Such as Free Common Area Fees for Up to 1 Year, Along with Receiving Gift Vouchers of Up to 100,000 Baht for Detached Houses and Townhomes, and Free Common Area Fees for 2 Years for Ready-to-Move-In Condominiums

• Easy Financing to Own a Home Partnering with Leading Financial Institutions to Provide Financial Consulting Services to Make Home Ownership Easier for Customers, as well as Financial Planning for Purchasing Homes and Residences Under Sansiri Projects, from Preparing Information and Financial Tips Covering All Aspects of Decision-Making to Make It Easy for Customers to Prepare on Their Own, Gathering Various Insights to Develop Support for Customers from Day One Until Loan Approval from Banks

• Private Tour The Latest Safety Measures for Customers Visiting Projects by By Appointment Visits to Sales Offices by Prior Appointment, Enhancing Security for Maximum Comfort and Safety, Maintaining Social Distancing Principles

“In addition to the Preventive and Care Measures Similar to Residents in Sansiri Projects, Regarding the Care of Sansiri Employees and Plus Property at SIRI CAMPUS Headquarters, Disinfecting and Ozone Treatment, Temperature Screening, Wearing Masks at All Times During Work, Promoting Social Distancing and Social Responsibility by Adapting Work Styles to Work from Home or Work from Site Close to Home for Employees at Risk from Public Transport, Staggering Meal Times to Reduce Density, and Providing Separate Utensils. Establishing a Special Task Force (COVID-Info) to Respond and Provide Timely Advice to Employees and Partners with Concerns, as well as Providing Free COVID-19 Testing Benefits from Leading Hospitals and Covering Medical Expenses if Employees are Infected for At-Risk Employees and Promoting Social Distancing as a Social Responsibility

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During the COVID-19 Virus Outbreak, Some of Our Employees, Who Are the “Service Warriors”, Continue to Fulfill Their Duties as the Frontline Against the Virus Every Day, Sacrificing to Ensure Maximum Safety and Comfort for Customers and the Greater Good to Provide the Highest Safety and Hygiene for Over 100,000 Families and All Customers. We Thank All Employees Behind the Scenes from the Heart, and Besides Sansiri and Plus Property Employees, We Also Extend Our Care to Partner Employees Such as Housekeepers, Security Staff, and Maintenance Teams. Although Currently, No Employees from Sansiri and Plus Property or Partner Business Employees Have Been Infected, Recognizing the Potential Impact, Sansiri Has Established Sansiri Care Relief Fund with Donations from Management Starting at 5 Million Baht to Care for Families of Employees Affected by COVID-19 Infection or Unemployed Due to Economic Impact. Sansiri Thanks for All the Trust and Confidence Given to Us Throughout, and We Promise to Continue Developing and Maintaining Standards in Caring for Families