LPN has sent 3 subsidiaries, LPP, LPC, and LPS, to elevate service business standards and enhance competitive capabilities, building customer trust in the brand. They have successfully obtained 2 international standards: ISO 9001: 2015 and ISO 14001: 2015, continuing to follow the business plan with confidence in reducing long-term costs, streamlining processes, and minimizing errors in operations, which helps reduce complaints and maintain service standards. They also contribute to creating a positive image for service users, aiming to expand service business externally next year while primarily focusing on LPN group projects.

               Mr. Surawut Sukjareonsin, Senior Executive Officer of Strategy and Business Planning at L.P.N. Development Co., Ltd. discussed leveraging the potential of the 3 companies in the L.P.N. Development Group (LPN) to achieve international ISO standards as part of a strategy to enhance service business efficiency within the subsidiaries. This initiative aims to ensure that employees have a mutual understanding in driving work development to international levels, raising service standards to gain credibility and acceptance from target customers, while also being able to respond to future market demands.

               “Currently, all 3 subsidiaries have been certified with international ISO standards, which is a result of the collaborative efforts of all employees to develop capabilities and establish quality standards. This is crucial for driving the organization in terms of quality control in service and environmental responsibility in all operational processes effectively,” he added.

      

                The Lumpini Property Management Co., Ltd. (LPP) and Lumpini Property Service and Care Co., Ltd. (LPC) have now changed their name to LPC Social Enterprise Co., Ltd. after being certified as a social enterprise. Both LPP and LPC have been certified under the quality management system ISO 9001: 2015. Meanwhile, Lumpini Project Management Service Co., Ltd. (LPS) has been certified under 2 systems: the quality management system ISO 9001: 2015 and the environmental management system ISO 14001: 2015, which demonstrates their commitment to quality management and service, paving the way for business expansion to compete internationally. This is due to the systematic and continuous improvement of operations and services, focusing on processes and customer satisfaction at international standards.

                The benefits of obtaining international ISO certification encompass all operational processes, focusing on reducing long-term costs, streamlining operations, and minimizing conflicts and errors, which helps reduce complaints. This is crucial for instilling confidence in service standards among customers, including residents in Lumpini condominiums and other project condominiums, thereby enhancing brand trust as the brand contributes to creating a positive image for service users.

                    “It is essential to maintain standards and continuously strive for improvement. We believe that receiving this international ISO certification will enable us to achieve our business plan goals next year, including increasing external service business, with a target distribution of external work of LPP 20%, LPC 15%, and LPS 10%, while still focusing on LPN group projects to align revenue with LPN's growth,” Mr. Surawut concluded.

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