Home Product Center Public Company Limited, or HomePro, has detected an incident involving unauthorized access to the personal data of some online customers. The company has investigated and confirmed that the accessed data consists only of basic customer information, with no sensitive data or financial transaction information involved.

The company places the highest importance on maintaining cybersecurity. Following the investigation, access was immediately blocked, and advanced security measures have been implemented. We are also coordinating with relevant government agencies for oversight and close monitoring, and we have informed our customers accordingly.

This incident did not involve access to any other core systems within the organization. Customer data continues to meet high security standards, and the company is collaborating with experts to enhance data security measures and tighten oversight to prevent similar incidents in the future.

We sincerely apologize for this incident and reaffirm our commitment to customer data security. We care deeply about our customers because the most important principle at HomePro is to deliver the best products and services to all our valued customers. However, the company does not have a policy allowing employees to contact customers for personal information or to solicit financial transactions. We recommend that customers protect themselves from potential fraud by avoiding clicking on untrustworthy links or responding to suspicious emails, not sharing personal information or OTPs with others, and being cautious of impersonators using the company’s name in transactions.

If you encounter any suspicious messages or require further information, please contact us at 1284 (from 9:00 AM to 9:00 PM) or email: [email protected]