Sansiri, a leading real estate developer in Thailand, led by Mr. Uthai Uthaisangsuak, Chief Operating Officer, has invested over 5 million baht to enhance customer service by establishing the Sansiri Home Care Fast Fix team. This initiative aims to assist homeowners with everything from minor repairs to major issues, with a team of skilled technicians dispatched directly to homes within 3 hours. Because "the smiles of our customers are the best measure of service quality," this reinforces Sansiri's position as the number one service provider in the Thai real estate sector.

Sansiri Home Care Fast Fix is a comprehensive living service that supports residents from day one, catering to the needs of over 100,000 Sansiri family members across more than 300 projects nationwide. The service addresses customer demands for quick and timely assistance, particularly in urgent situations such as emergency repairs, water leaks, electrical shocks, and issues affecting livability.

Sansiri will send a team of expert technicians from the headquarters who understand the systems and structures of each project to ensure precise and effective service. They guarantee quality repairs delivered within 3 hours, along with repair warranties for Sansiri family members under warranty. Additionally, we offer free home health checks for up to 20 items, twice a year, valued at over 3,000 baht. For customers whose warranty has expired, we provide services at friendly prices starting from just 300 baht*. Homeowners can easily access these services through the Sansiri Call Centre at 1685.

Since February 2019, the Fast Fix team has successfully completed over 1,000 home repairs outside the warranty scope under the One Time Service initiative. To ensure customer safety, Sansiri Home Care has also implemented disinfection spraying services for customers before handing over homes, and is ready to offer disinfection services to all homeowners,” Mr. Uthai stated.

Currently, Sansiri provides superior home care services that stand out with quality and standards, catering to customers across all segments. This includes preventive maintenance with a Maintenance Guide for easy self-care of homes via the Sansiri Home Application, maintenance services with the launch of the Sansiri Home Care Card for annual and one-time home warranty extensions, ongoing home maintenance for properties still under warranty, and health-promoting activities that have been ongoing for over 6 years, as well as various Easy Living services that enhance lifestyle convenience for customers at all price levels.