Introducing SILVELMAN: An Online Management System for Property Management in the 4.0 Era

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            In this day and age, we cannot deny the role of technology influencing every aspect of life, especially in the development of residential projects in the 4.0 era, which is undergoing significant changes towards a more digital format. Information must be interconnected anytime, anywhere, while the communication behaviors and lifestyles of residents have evolved, leading to diverse needs amidst convenience. There is a strong emphasis on various applications to streamline unnecessary steps, yet residents still appreciate the attention from property management and after-sales service staff. Previously, property management officers or project supervisors often had to manage multiple projects, including documentation, accounting, repair requests, procurement, and resident services. Without a management system or platform to support these tasks, work could become delayed, overlooked, and inefficient, leading to negative experiences shared online about residential projects, ultimately affecting the long-term image of developers or business owners.

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